Hardware/Software
Unlocking 311
By David Moody and Steve Carter
Public-private collaboration creates Open311 standard to expand the potential of communities' CRM systems....
The Cloud comes down to Earth
By Robert Barkin
Cities and counties are beginning to adopt cloud computing for a variety of applications, from email and collaboration tools to public safety technology....
Hiring a new city
Atlanta suburb sets up shop quickly by contracting out most services....
Saving public access
Library replaces computers to reduce downtime and simplify maintenance for IT staff....
The new public square
By Alan Shark
New York, Boston and Miami-Dade County describe how they are engaging residents through e-government, mobile applications, and social media....
Clearing up crime evidence
Las Vegas turns surveillance video into images that help identify criminals....
Moving toward a paperless office
City rolls out an enterprise content management system to store records electronically and make them accessible throughout all departments....
Old dog, new tricks
By Timothy Carl
Communities can employ GIS to add services that can simplify operations and save money....
Beyond 311
By Ted Hoisington
Five reasons to expand the use of citizen relationship management software....
5 tips for choosing a CRM system
By Ted Hoisington
Following are tips to help local government officials take the confusion out of the growing range of choices in pricing and features available in public sector CRM products....
Virtualization helps locals cut IT costs
By Jennifer Grzeskowiak
But, tight budgets are hindering the spread of the technology, report finds....
Watching the white stuff
Midwestern city gains an advantage in its fight against snow and ice with detailed forecasts and pavement information....
Improving call and response
Integrated software system helps city manage assets and service requests....
On the money
Remotely hosted accounting system fits the bill for geographically dispersed agency....
Green IT goes gold
A look at the five local governments that won awards for their use of technology to meet sustainability goals in the 2010 PTI Technology Solutions Award program....
Editor's Viewpoint: Big Brother, what took you so long?
By Bill Wolpin (bill.wolpin@penton.com)
Finally, 1984 is here. Not only has Big Brother shown up, the worst part is that we didn't recognize him even staring directly in his face — or should I say his Facebook?...
Government IT spending expected to rise in 2010
By Michael Keating (michael.keating@penton.com)
IT spending, investment and innovation in government is one of the striking trends we came across while researching the 2010 Keating Report forecast...
Eyes on the streets
Boston plugs residents with iPhones directly into its CRM system...
The technology touch
By Alan Shark
Evolving high-tech trends that are driving communities into the future....
Viewpoint: Five innovations that will change cities in the next five years
By Adam Christensen, social media communications manager, IBM
This year's version of IBM's annual "Next 5 in 5" — a list of five innovations that will change cities over the next five years — could significantly improve the fate of cities facing massive urbanization and stressed infrastructure....
Technology tips for tough times
By Margo Springs, Michael Armstrong and Gail Roper
CIOs share strategies for employing technology to weather the economic storm....
Plan for savings
By Bryan Yurcan
IT departments can save more money with energy efficiency plans, report says....
What's hot for 2010
Balanced budgets and cost controls, consolidating services, increasing broadband connectivity and reporting the use of ARRA funds top the list of policy priorities for state CIOs around the country...
Local government IT budgets continue to shrink
Fifty-five percent of local government IT budgets will decrease over the next two years as a result of the economic slowdown...
NASCIO, White House observe National Cyber Security Awareness Month
NASCIO and the White House are joining other government and private agencies in efforts to educate the public on securing the Internet....
