Helping residents help themselves 

By: By Annie Gentile

Service requests move to Web-based 311/CRM systems....

Fail-proofing telecom 

By: By Matt Foosaner

Government employees rely so heavily on communications systems that many assume they will be available whenever they need them, even in an emergency....

Fighting off intruders 

By: By Tim Dailey

Many public safety, utility and transportation radio systems are migrating to Internet Protocol (IP) technology to help incompatible devices communicate....

Communicating remotely 

Single network allows teleconferencing, saves telephone costs....

TECHNOLOGY/Common ID numbers ease tracking of cases 

By: Stephen Ursery

Maricopa County, Ariz., has developed and installed a software program to simplify the process of assigning identification numbers to its criminal cases....

TECHNOLOGY/Austin fights air pollution with telework program 

By: Stephen Ursery

To try to improve poor air quality, Austin, Texas, is using a Web-based service to allow city employees to telework (work from home). Since last July,...

Agency combines document management with GIS 

By: Scott Bartling, GIS coordinator for NCWCD

The Northern Colorado Water Conservancy District (NCWCD) has integrated its GIS with a document management system to improve access to electronic records....

GOVERNMENT TECHNOLOGY/Automating infrastructure maintenance 

By: Greg Kouns

Information technology managers face a number of obstacles in keeping government hardware and software operating optimally. The proliferation of heterogeneous...

TELECOMMUNICATIONS/311 system takes the pressure off emergency center 

By: Beth Wade, Managing Editor

In August, Houston launched a 311 telephone system to manage residents' requests for city services. It is one of 36 local governments that have implemented...

TELECOMMUNICATIONS/Cities go underground for fiber optics 

By: Roger Reich

City leaders, building owners and the general public are tired of the noise, traffic snarls and other inconveniences resulting from fiber optic cable...

TELECOMMUNICATIONS/ 511 number to provide nationwide traffic info 

By: AMERICAN CITY & COUNTY STAFF

In July, the Federal Communications Commission assigned a nationwide three-digit telephone number to provide traveler information. Within days of the...